Frequently Asked Questions
Everything you need to know about the world's most versatile kitchen appliance.
What is the standard shipping timeframe for a new Thermomix®?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 5 to 7 business days for delivery.
Does the Thermomix® TM6 come with a warranty?
Yes, every new Thermomix® TM6 purchased through our official store comes with a 2-year limited warranty for household use, covering any manufacturing defects.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus any shipping and handling fees.
Can I pay for my Thermomix® in installments?
Yes, we offer various flexible financing options at checkout, allowing you to spread the cost of your purchase over monthly payments through our partner providers.
How do I access the Cookidoo® recipe platform?
The TM6 features integrated Wi-Fi that connects directly to Cookidoo®. New customers receive a complimentary 6-month trial subscription to access over 80,000 guided-cooking recipes.
Is technical support available after my purchase?
Absolutely. Our dedicated customer service team and local independent consultants are available to assist you with setup, troubleshooting, and cooking tips via phone or email.