Returns & Exchanges

We want you to be completely satisfied with your Thermomix® purchase; if you are not entirely happy, you may return your items within 30 days of delivery for a full refund. All returned products must be in their original packaging and include all accessories, manuals, and components.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team or log into your account portal to request a Return Merchandise Authorization (RMA) number within the 30-day window.

• 2.
  Pack Your Product

  Carefully place the Thermomix® and all included accessories into the original shipping box to ensure the unit is protected during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided by our support team and securely attach it to the outside of your package, covering any previous shipping marks.

• 4.
  Refund Processing

  Once our service center inspects the returned unit, your refund will be processed to the original payment method within 7 to 10 business days.